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How do downloads work?


Downloading is the quickest and most cost-effective way of buying certain items on It is also extremely simple. Here's how it works:


Items that can be downloaded contain a DOWNLOAD option that you will see as soon as you add the item to your Basket. If you do not see a DOWNLOAD option we do not offer the item for download.


Downloadable items include:

  • Voices
  • Patterns
  • Arpeggios
  • MIDI Samples
  • OS and general Motif patch/instrument data
  • Some Videos
  • ebooks


Along with confirmation that your order has been successfully processed you will be given a URL where you may go to download your order. This is simply a temporary URL for immediate use. It will only be displayed for 5 minutes.


You will also be sent an email confirmation of your order and this will contain a second URL that you may use for up to 72 hours to pick up your order.


If for any reason you are not able to pick up your order using either of these methods, just email and we will send the order to you direct by email.


Satisfaction Guarantee


If any of the 'content' items (voice libraries, video, eBooks, etc.) turns out not to be suitable for you – it is not in the format you feel you can use, or you simply don’t like it – then you may trade it in for other content at the same price-point within 15 days of the purchase date. Please call or email, stating your reasons and no further questions will be asked. We pass along such feedback to the creators so we ask that you be respectful of their work.


If the second item costs more, then you will need to pay the difference. We cannot refund the difference if another item costs less but we will work with you to make sure you have the exact same Total Value of product that you originally purchased.


This policy is a one-time offer. You may not simply gnaw through our entire catalog of products, you understand.




KEYFAX NewMedia protects your information during transmission by using Secure Sockets Layer (SSL) software (Thwate) that encrypts the information you input. For visual verification you will see the ‘lock' icon upon Checkout and you will see that you are in our secure area ( during this time. Your details WILL NOT be made available to any other company than KEYFAX NewMedia.


If you are still unsure about ordering on-line please call us on 1 (800) 752-2780 or +1 (831) 477-1205 and we will take your order by phone.